Updated March 14, 2025

(Please note that our Terms of Use Agreement is also referred to as the "Terms and Conditions")

OVERVIEW AND ACCEPTANCE OF TERMS THE SERVICES & CONSENT TERRITORIAL RESTRICTIONS PERSONAL INFORMATION WARRANTY DISCLAIMER LIMITATION OF LIABILITY CONSENT FOR ELECTION SIGNATURES, RECORDS AND DISCLOSURE ("E-CONSENT") NOT A CREDIT REPAIR ORGANIZATION OR CONTRACT INTELLECTUAL PROPERTY MISCELLANEOUS ISOFTPULL SECURITY REQUIREMENTS

OVERVIEW AND ACCEPTANCE OF TERMS

These Terms govern the use of the Punt Group, LLC DBA iSoftpull ("iSoftpull") credit report requisition service (the "Service") by individuals seeking to be granted credit ("Applicants," "you,") with our customer.
You agree that by accessing or using our Service, website(s) (such as this website as well as any content provided or accessible in connection with the website(s) or mobile application(s), including information, user interfaces, source code, reports, images, products, services, and data (each website and mobile application referred to herein as a "Website," and collectively, as "Websites"), you represent to iSoftpull that you have read, understood, and expressly consent and agree to be bound by these Terms of Use.
You may not use or enroll in any Services, and you may not accept this Agreement, if you are not of a legal age to form a binding contract with iSoftpull. If you accept this Agreement, you represent that you have the capacity to be bound by it. Before you continue, you should print or save a local copy of this Agreement for your records.
This Agreement may be updated from time to time. You should check this Website regularly for updates to this Agreement. Each time you order, access or use any of the Services or Websites, you signify your acceptance and agreement, without limitation or qualification, to be bound by the then current Agreement. Modifications take effect as soon as they are posted to this Website (or any of the Websites, to the extent applicable to you), delivered to you, or reasonably made available to you in writing by iSoftpull.

THE SERVICES & CONSENT

You understand and agree that by using the Service, you have provided "written instructions" in accordance with the Fair Credit Reporting Act, as amended ("FCRA"), for iSoftpull to obtain your credit report and/or credit score(s) and, pursuant to such authorization, to convey such to our Customer so that they may determine whether to extend you credit.
While iSoftpull uses reasonable efforts to present the most accurate information, iSoftpull does not control or compile your credit report and is not responsible for its content, nor is it responsible for the accuracy or reliability of any information contained therein.

TERRITORIAL RESTRICTIONS

Unless otherwise specified, the Services made available through the Websites are intended for use by U.S. consumers only. We make no representations or warranties that the information, products or services provided through the Services or the Websites are appropriate for access or use in other jurisdictions.
Recognizing the global nature of the Internet, however, you agree to comply with all local laws including, without limitation, laws about the Internet, data, email, export, or privacy. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the U.S. and the country in which you reside. Notwithstanding the above, we reserve the right to limit the availability of the Services or the provision of any Services to any person, geographic area, or jurisdiction, at any time and in our sole discretion.

PERSONAL INFORMATION

iSoftpull may use your personal information to the extent necessary to authenticate your identity, process your order or request for, and provide, the Services to you, as well as for quality assurance, account and business maintenance, and such other business uses in accordance with applicable law.

WARRANTY DISCLAIMER

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES AND WEBSITES IS AT YOUR SOLE RISK. ALL SERVICES AND WEBSITES ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ISOFTPULL (AND ITS AFFILIATES AND SUPPLIERS) EXPRESSLY DISCLAIM ALL WARRANTIES OR GUARANTEES OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. THE INFORMATION CONTAINED IN THE SERVICES AND WEBSITES OR OTHER MATERIALS YOU MAY RECEIVE FROM ISOFTPULL DO NOT CONSTITUTE LEGAL, TAX, ACCOUNTING OR OTHER PROFESSIONAL ADVICE. ISOFTPULL (AND ITS AFFILIATES AND SUPPLIERS) MAKE NO WARRANTY THAT (I) THE SERVICES ARE ACCURATE, TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; AND (II) ANY RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE RELIABLE.

LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT ISOFTPULL WILL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES RESULTING FROM OR IN ANY WAY CONNECTED TO YOUR ACCESS TO, USE, OR INABILITY TO USE THE SERVICES OR WEBSITES, OR FROM YOUR ACCESS TO, USE OF, INABILITY TO USE, OR RELIANCE UPON ANY WEBSITE OR LINKED WEBSITE, WHETHER FORESEEABLE OR NOT AND HOWEVER CAUSED, EVEN IF ISOFTPULL HAS BEEN ADVISED OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF THOSE DAMAGES. SOME JURISDICTIONS EITHER DO NOT ALLOW OR PLACE RESTRICTIONS UPON THE EXCLUSION OR LIMITATION OF DAMAGES IN CERTAIN TYPES OF AGREEMENTS; FOR THESE JURISDICTIONS, THE AFOREMENTIONED LIMITATION ON LIABILITY SHALL BE TO THE MAXIMUM DEGREE PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, YOU AGREE IN ANY EVENT THAT ISOFTPULL'S TOTAL LIABILITY TO YOU FOR ANY OR ALL OF YOUR LOSSES OR INJURIES (OR THOSE OF YOUR MINOR CHILDREN) FROM ISOFTPULL'S ACTS OR OMISSIONS, REGARDLESS OF THE NATURE OF THE LEGAL OR EQUITABLE CLAIM, SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ISOFTPULL FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO THE LIABILITY.

NOT A CREDIT REPAIR ORGANIZATION OR CONTRACT

iSoftpull offers access to your credit report, FICO® Score, and other credit information. iSoftpull is not a credit repair organization, and is not offering to sell, provide or perform any service to you for the express or implied purpose of either improving your credit record, credit history or credit rating or providing advice or assistance to you with regard to improving your credit record, credit history or credit rating. You acknowledge and agree that you are not seeking to purchase, use, or access any of the Service and Websites (or any content in the Websites) in order to do so.
Accurate adverse information on your credit report cannot be changed. If you believe that your credit report contains inaccurate, non-fraudulent information, it is your responsibility follow the appropriate procedures for notifying iSoftpull and/or its customers that you believe that your credit report contains an inaccuracy. Any information provided to you regarding the procedures followed related to the removal of inaccurate, non-fraudulent information is provided without charge to you and is available for free. Any such information is not included as part of your credit score monitoring product but is provided free of charge to all consumers, regardless of whether they are customers of the credit score monitoring product.

INTELLECTUAL PROPERTY

The Services and Websites (including mobile applications), as well as any compilations (including collections, arrangements, and/or assemblies) of the information specific to iSoftpull contained in the Services and/or Websites are the property of iSoftpull and are protected by copyrights, trademarks, service marks, patents, and/or other proprietary rights. iSoftpull grants you a fully revocable, limited, non-exclusive, non-transferable license to use the Services, and Websites, according to the terms and conditions contained herein. Except as expressly contemplated by this Agreement, you shall not (a) distribute, publish, transmit or disseminate, in any form or by any means any part of the Services or Websites, (b) allow any third party to access the Services or Websites, (c) sell, sublicense, resell or otherwise transfer any of the Services or Websites, (d) reverse engineer or reverse compile any of the Services or Websites, or technologies used therein, (e) use any robot, spider, deep-linking or other process or tool, whether manual or automatic, to access, monitor, retrieve, data mine, reproduce or circumvent any portion of the Services or Websites, or (f) use the Services or Websites for anything other than your own personal use. You acknowledge and agree that iSoftpull's name, the iSoftpull Logo, Page Headers and other terms, phrases, graphics, logos, and icons are common law or registered trademarks, service marks, and/or trade dress of iSoftpull or its suppliers/affiliates (collectively "Marks"). You agree you will not use any such Marks for any purpose without the appropriate prior written authorization. iSoftpull Marks may not be used in connection with any Service or Websites that are not iSoftpull's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits iSoftpull or its affiliates. All other trademarks, product names, or logos not owned by iSoftpull that appear on the Websites are the property of their respective owners. All content included on the Websites, such as text, graphics, logos, button items, icons, images, data compilation, is the property of iSoftpull or its suppliers and is protected by United States and international copyright laws. You further agree that any derivative works, improvements, inventions or works developed by you based upon or relating to the Services or Websites of iSoftpull that involve a breach of these Terms of Use shall be owned by iSoftpull, and you hereby assign and agree to assign to iSoftpull such derivative works, improvements, inventions or works. All software used on this site, and in other Services and Websites, is the property of iSoftpull or its software suppliers and is protected by United States and international copyright laws. Reproduction, preparation of derivative works, and distribution of copies of such content, in whole or in part, is prohibited without prior consent.

MISCELLANEOUS

This Agreement (including the Privacy Policy and other policies iSoftpull may post from time to time and any terms which are incorporated by reference herein or hereinafter implemented) constitute the entire Agreement between iSoftpull and you in connection with your account with iSoftpull, or access or use of any Service or Website, and supersede any prior versions of the terms and conditions, if applicable. iSoftpull may update these terms and conditions from time to time. No waiver of any breach of any provision of this Agreement will constitute a waiver of any prior, concurrent, or subsequent breach of the same or other provisions. This Agreement is effective until terminated by iSoftpull. In the event of termination or the expiration of your account with iSoftpull or your use of the Services or Websites, Intellectual Property, Disclaimers, and Limitations of Liability provisions set forth in these terms and conditions, as well as any other terms and conditions that, by their nature, should survive termination, shall survive. In the event of a conflict between this Agreement, or any other notice, policy, disclaimer or other term contained in the Websites or otherwise, this Agreement will control. If any provision is deemed to be unlawful or unenforceable, it will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience only and do not have any force or effect. iSoftpull may, in its sole discretion and at any time, change its corporate name, logo, Marks and other terms, phrases, graphics, logos, and icons associated with its common law or registered trademarks, service marks, and/or trade dress (collectively, iSoftpull's "Brand"), which will not impact the enforceability of this Agreement. In the event iSoftpull takes any action to change its Brand, iSoftpull will notify you online, via e-mail, mail or through another means reasonably calculated to give you notice of the change in Brand. In all events, any changes to iSoftpull's Brand will be effective immediately, and the terms of this Agreement shall remain unaffected by the change in Brand unless expressly contemplated through express revisions to this Agreement.

ISOFTPULL SECURITY REQUIREMENTS

The security requirements included in this document represent the minimum security requirements acceptable to The Punt Group LLC (dba iSoftpull) and are intended to ensure that an End User (i.e., any other organisation engaging with iSoftpull) has appropriate controls in place to protect information and systems, including any information that it receives, processes, transfers, transmits, stores, delivers, and / or otherwise accesses on behalf of iSoftpull.

DEFINITIONS

"iSoftpull Information” means iSoftpull highly sensitive information whether property of iSoftpull or another consumer reporting agency (e.g., Experian) and provided to End User, includes, by way of example and not limitation, data, databases, application software, software documentation, supporting process documents, operation process and procedures documentation, test plans, test cases, test scenarios, cyber incident reports, consumer information, financial records, employee records, and information about potential acquisitions, and such other information that is similar in nature or as mutually agreed in writing, the disclosure, alteration or destruction of which would cause serious damage to iSoftpull’s reputation, valuation, and / or provide a competitive disadvantage to iSoftpull or upstream consumer reporting agencies.

“Resource” means all End User devices, including but not limited to laptops, PCs, routers, servers, and other computer systems that store, process, transfer, transmit, deliver, or otherwise access iSoftpull Information.

1. Information Security Policies and Governance
End User shall have Information Security policies and procedures in place that are consistent with the practices described in an industry standard, such as ISO 27002
and / or this Security Requirements document.

2. Vulnerability Management
Firewalls, routers, servers, PCs, and all other resources managed by End User (including physical, on-premise or cloud hosted infrastructure) will be kept current with appropriate security specific system patches. End User will perform regular penetration tests to further assess the security of systems and resources. End User will use end-point computer malware detection / scanning services and procedures.

3. Logging and Monitoring
Logging mechanisms will be in place sufficient to identify security incidents, establish individual accountability, and reconstruct events. Audit logs will be retained in a protected state (i.e., encrypted, or locked) with a process for periodic review.

4. Network Security
End User will use security measures, including anti-virus software, to protect communications systems and networks device to reduce the risk of infiltration, hacking, access penetration by, or exposure to, an unauthorised third-party.

5. Data Security
Third Party will use security measures, including encryption, to protect iSoftpull provided data in storage and in transit to reduce the risk of exposure to unauthorised parties.

6. Remote Access Connection Authorisation
All remote access connections to End User internal networks and / or computer systems will require authorisation with access control at the point of entry using multi-factor authentication. Such access will use secure channels, such as a Virtual Private Network (VPN).

7. Incident Response
Processes and procedures will be established for responding to security violations and unusual or suspicious events and incidents. End User will report actual or suspected security violations or incidents that may affect iSoftpull to iSoftpull within twenty-four (24) hours of End User’s confirmation of such violation or incident.

8. Identification, Authentication and Authorisation
Each user of any Resource will have a uniquely assigned user ID to enable individual authentication and accountability. Access to privileged accounts will be restricted to those people who administer the Resource and individual accountability will be maintained. All default passwords (such as those from hardware or software vendors) will be changed immediately upon receipt.

9. User Passwords and Accounts
All passwords will remain confidential and use ‘strong’ passwords that expire after a maximum of 90 calendar days. Accounts will automatically lockout after five (5) consecutive failed login attempts.

10. Training and Awareness
End User shall require all End User personnel to participate in information security training and awareness sessions at least annually and establish proof of learning for all personnel.

11. iSoftpull’s Right to Audit
End User shall be subject to remote and / or onsite assessments of its information security controls and compliance with these Security Requirements.